Return Policy
Customer satisfaction is our priority.
If you are not entirely satisfied with your purchase, we’re here to help. You can request a return within 7 days of receiving your order.
Conditions for Return:
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (invoice/order confirmation) is mandatory.
- We accept returns only for damaged, defective, or wrongly shipped products.
- Returns for reasons such as change of mind are currently not supported.
Return Process:
To initiate a return, please:
- Email us at returns@xairbusiness.com with your order ID and photos of the product.
- Our team will verify and schedule a pickup if eligible.
- After the product is received and inspected, your refund or replacement will be processed within 7–10 business days.
Shipping Cost for Returns:
- If the return is due to a defect or wrong shipment, we will bear the return shipping charges.
- If the return is initiated for any other reason (where accepted), the shipping charges will be deducted from the refund.